Frequently Asked Questions About Perma-Bound

Do we offer processing on books? If so how much does that cost?
Yes, we do offer standard and customized processing options for the books purchased through us, and the costs vary depending on what your preferences are.
How many books do we inventory/offer
At any given time we have over 5 million copies of books on hand. And as an added benefit of being a Perma-Bound customer you have access to virtually any title in print through our Special Order Department.
Do we offer free shipping?
There are no shipping or handling charges on any Perma-Bound products shipped within the US and Canada. Most orders ship via freight carrier or UPS Ground. Special delivery requests will be invoiced at actual shipping costs.
How many years have we been in business?
The Perma-Bound Books division of Hertzberg New-Method has been in business since the mid 1960's. However we have over 150 years of book binding experience.
What kind of guarantee do we offer on our books?
We offer an unconditional guarantee on our Perma-Bound books. Books remaining in publishers' original bindings are guaranteed from manufacturers' defects for one year. Original publisher paperbacks are not guaranteed, will be replaced if defective.
What hours is the customer service center open?
We have customer care representatives available 7:00 a.m. – 6:00 p.m. CST, Monday – Friday.
What are your references?
We generally use references that are based in the area of the potential customer for ease of double-checking. Otherwise some of our larger references are the New York City schools, Los Angeles Unified School District, and many others.
Who is my local sales representative?
Our sales force has an average term of service of 16 years with Perma-Bound. To locate your local sales representative, click here.
What are your contact numbers and email address?
Perma-Bound Books
617 E. Vandalia
Jacksonville, IL 62650

Phone: +1 800 637-6581

Fax: +1 800 551-1169

Email: books@perma-bound.com

View the contact us page for more details

What methods are we allowed to order through?
For your convenience, orders can be placed using our website, through email, by phone, fax or mail.
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