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    Frequently Asked Questions About Perma-Bound

    • Do we offer processing on books? If so how much does that cost?
      The costs vary depending on what your preferences are.
    • How many books do we inventory/offer?
      At any given time we have 5 million copies of books on hand. And as an added benefit of being a Perma-Bound customer you have access to virtually any title in print through our Special Order Department.
    • Do we offer free shipping?
      There are no shipping and handling charges on any Perma-Bound products shipped within the US and Canada. Most orders ship via freight carrier or UPS Ground. Special delivery requests will be invoiced at actual shipping costs. Renaissance Learning charges a separate shipping fee for AR Quiz CDs and disks delivered from their premises. To avoid this charge, select the download quiz option during checkout.
    • How many years have we been in business?
      We have been in business as Perma-Bound Books since the mid 1960's. However we have over 150 years of book binding experience.
    • What kind of guarantee do we offer on our books?
      We offer an unconditional guarantee on our Perma-Bound books. ***Books remaining in publishers' original bindings are guaranteed from manufacturers' defects for 60 days.
    • How long is your customer service center open?
      We have customer care representatives available 7a.m. - 6 p.m. CST, Monday - Friday.
    • What are your references?
      We generally use references that are based in the area of the potential customer for ease of double-checking. Otherwise some of our larger references are the New York City schools, Los Angeles Unified School District, and many others.
    • Who are my local sales representatives?
      Our sales force has an average term of service of 16 years. View Sales Rep Locator
    • What are your contact numbers and emails?
      Perma-Bound Books
      617 E. Vandalia
      Jacksonville, IL 62650
      Phone: +1 800 637-6581
      Fax: +1 800 551-1169
      Email: books@perma-bound.com

      View the contact us page for more details
    • What methods are we allowed to order through?
      Orders can be placed using our website, through email, by phone, fax or mail.